Customer stories

Washerwoman embracing digital

3 February 2021, by

They say the digitalisation of the world has accelerated beyond expectations in the last 9 months. According to those who know these things consumer adoption of all things digital advanced at a rate beyond what forecasters thought would take 5 years to achieve. 

There has been a shift in people's behavior, buying and ordering online mostly on mobile has become mainstream. For many, it's a convenience they enjoy and have now are come to expect to be able to do it. 

We have been recently talking with the Washerwoman in Glasnevin, Dublin. They were quite convinced that their clientele, wouldn't be the type that would want to order and pay using their mobiles. 

Click and Collection had been working well for their sister businesses. So they decided why not ask and find out what do our customers want? They posted on their social media channels to test the waters. They received a fast and large response ......98% wanted the option of a Click and Collection service. 

Happy to say the Washerwoman is now up and running a busy nighttime service, with all their orders generated online. Bye-bye telephone orders!
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"For any of our colleagues in the industry thinking of doing take-away / click & collect we would suggest giving this great Irish business a shout. They have one of the most intuitive & user friendly & very reasonably priced platforms to help you sell your fine wares. Our C&C page for The Oarsman has been a great asset to us when we were first in lockdown and when we opened our doors we were able to specify times for collection that did not interfere with your busy service rush and continue to offer dine in/dine out options. Great support & backup from Suzanne & team."
Conor Maher, The Oarsman Conor Maher, The Oarsman

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